Privacy policy

Privacy Policy

Last updated: 4th December 2025

Studio Earth (“Studio Earth”, “we”, “us”, “our”) is committed to respecting and protecting
your privacy. This Privacy Policy explains how we collect, use, store and share your
personal information when you:
• visit or use our website shopstudioearth.com (the “Website”),
• purchase our products online,
• contact us by email, WhatsApp, social media or other channels, or
• sign up for our newsletters, events or corporate gifting services.
By using our website or providing your personal information, you agree to this Privacy
Policy.

1. Who We Are
Studio Earth is a UAE-based brand specializing in tableware, hosting pieces and gifting. For
the purposes of this Privacy Policy, Studio Earth is the data controller of the personal
information we collect through the Website and related services.
If you have any questions, you can reach us at:
Email: support@shopstudioearth.com
Phone / WhatsApp: +971 52 238 1489

2. What Information We Collect
We may collect and process the following types of information:
a) Information you provide directly
When you:
• create an account on our website,
• place an order,
• sign up for our newsletter,
• contact us by email, WhatsApp, social media or forms,
• request corporate or bulk gifting,
…you may provide us with:
• Contact details – name, email address, phone number, shipping and billing
address
• Account details – username, password (stored in encrypted form)
• Order details – products purchased, gift message, delivery instructions
• Payment-related details – the last few digits of your card, payment method,
transaction ID (full card data is processed by our payment partners, not stored by
us)
• Corporate gifting / B2B details – company name, designation, event details,
budget
• Communication content – messages, queries, preferences, feedback, reviews or
survey responses
b) Information collected automatically
When you use the Website, we may automatically collect:
• Technical data – IP address, browser type, device type, operating system, time
zone
• Usage data – pages viewed, time spent on pages, clicks, referring websites, search
terms
• Cookie data – via cookies and similar technologies (see Section 6 below)
This information helps us understand how visitors use our website and improve their
experience.
c) Information from third parties
We may receive information about you from:
• Payment providers – confirmation that payment was successful or failed
• Delivery / courier partners – delivery status or issues
• Social media platforms – if you interact with our pages or ads, in accordance with
their privacy settings and policies
3. How We Use Your Information
We use your personal information for the following purposes:
a) To process and fulfil your orders
• Process payments and verify transactions
• Pack and dispatch orders
• Arrange delivery and shipping
• Send order confirmations, shipping updates and service notifications
b) To manage your relationship with us
• Create and manage your account
• Respond to your enquiries, requests or complaints
• Provide after-sales support, including exchanges where applicable
• Communicate about changes to our policies or services
c) To improve our website and services
• Analyse how our website is used to improve layout, navigation and performance
• Monitor and prevent fraud, abuse or security incidents
• Develop new collections, services and experiences based on aggregated,
anonymised data
d) For marketing and communication (with your consent, where required)
• Send you newsletters, updates, invitations to events and special offers
• Share content and inspiration related to Studio Earth, our collections and hosting
rituals
• Tailor marketing content to your interests, where permitted
You can opt out of marketing emails at any time by clicking the “unsubscribe” link in our
emails or by contacting us.
e) To meet legal and regulatory requirements
• Comply with applicable laws, regulations and requests from authorities
• Maintain business records for accounting, taxation and compliance purposes

4. Legal Basis for Processing (Where Applicable)
Depending on your location and applicable law, we may rely on one or more of the
following legal bases to process your personal data:
• Performance of a contract – to process and deliver your orders, provide customer
service, manage your account.
• Legitimate interests – to improve our services, prevent fraud, personalize your
experience, and communicate with you about similar products (where allowed).
• Consent – for certain marketing communications, cookies or where required by
law.
• Compliance with legal obligations – to meet record-keeping and regulatory
requirements.

5. How We Share Your Information
We do not sell your personal data. We may share your information with trusted third
parties only as necessary to run our business:
a) Service providers
• Payment gateways and processors – to process your payments securely.
• Courier and logistics partners – to deliver your orders.
• IT and hosting providers – to host our website and systems.
• Email / SMS / WhatsApp service providers – to send order updates and
newsletters.
• Analytics and advertising partners – to help us understand and improve how our
website and campaigns perform (typically in aggregated or pseudonymized form).
These third parties are only given access to the information needed to perform their
services and are expected to protect your data.
b) Business and legal reasons
We may also disclose your information:
• If required by law, court order or a lawful request from authorities.
• To protect our rights, privacy, safety or property, and that of our users or others.
• In connection with a business transaction (for example, a merger, acquisition or
sale of assets), in which case your data may be transferred to the new entity,
subject to similar protections.

6. Cookies & Similar Technologies
We use cookies and similar technologies to:
• Enable core Website functions (such as shopping cart and login).
• Remember your preferences (currency, language, recently viewed items).
• Understand how visitors use our website.
• Support marketing and analytics.
You can usually control cookies through your browser settings. However, disabling certain
cookies may affect the functionality of parts of our website.
We may use:
• Essential cookies – required for basic site operation.
• Performance cookies – to analyse site usage and improve performance.
• Functional cookies – to remember preferences.
• Advertising / social media cookies – to measure and deliver relevant ads, where
applicable.

7. International Transfers
Studio Earth is based in the United Arab Emirates, but some of our service providers and
systems may be in other countries.
This means that your personal data may be transferred to and processed in
countries outside your country of residence, which may have different data protection
laws.
Where we transfer data internationally, we take reasonable steps to ensure that your
information is treated securely and in accordance with this Privacy Policy.

8. Data Retention
We retain your personal information for as long as necessary to:
• fulfil the purposes for which it was collected,
• provide you with our services,
• comply with legal and accounting requirements, and
• resolve disputes or enforce our agreements.
The exact retention period depends on the type of data and the context in which it was
collected. Once it is no longer needed, we will delete or anonymize it were reasonably
possible.

9. Security
We take reasonable technical and organizational measures to protect your personal
information against loss, misuse, unauthorized access, disclosure, alteration or
destruction.
These measures include:
• Secure servers and firewalls.
• Encryption of sensitive information where appropriate.
• Restricted access to personal data on a need-to-know basis.
However, no method of transmission over the internet or electronic storage is completely
secure. While we strive to protect your information, we cannot guarantee absolute
security.

10. Your Rights
Depending on applicable law, you may have some or all the following rights regarding your
personal data:
• Access – to request a copy of the personal information we hold about you.
• Correction – to request that we correct inaccurate or incomplete information.
• Deletion – to request that we delete certain personal information, subject to legal
or contractual obligations.
• Restriction – to request that we limit how we use your information in certain
circumstances.
• Objection – to object to certain types of processing, such as direct marketing.
• Withdrawal of consent – where processing is based on consent, you may withdraw
it at any time (this will not affect previous processing).
To exercise these rights, please contact us at support@shopstudioearth.com. We may
need to verify your identity before responding to your request.

11. Children’s Privacy
Our website and products are not intended for children under 13 years old, and we do
not knowingly collect personal information from children under this age.
If you believe that a child has provided us with personal information without parental
consent, please contact us and we will take steps to delete such information as soon as
reasonably possible.

12. Third-Party Websites
Our website may contain links to third-party websites, plug-ins or services (for example,
payment gateways, social media platforms).
This Privacy Policy applies only to our website. We are not responsible for the privacy
practices, content or security of third-party sites. We encourage you to read the privacy
policies of any external sites you visit.

13. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices,
technologies, legal requirements or other factors.
• When we do, we will revise the “Last updated” date at the top.
• Significant changes may be communicated via email or a notice on the Website.
Your continued use of the Website after any changes have been posted will constitute your
acceptance of the updated Privacy Policy.

14. Contact Us
If you have any questions, concerns or requests regarding this Privacy Policy or how we
handle your personal information, please contact us:
Email: support@shopstudioearth.com
Phone / WhatsApp: +971 52 238 1489
We will do our best to respond within a reasonable timeframe.